All Helifix projects are logged from start to finish in a comprehensive technical audit. This detailed documentation ensures that all aspects of any given project are recorded to provide a complete picture of all operations and to create a comprehensive record for future reference, should it be required.
Detailed survey information is recorded on a Helibeam Project Form (HPF), which is the core of the project documentation.
This HPF will include key details of the structure such as the construction type and the materials used, the contact details of all involved parties, site investigations, other reports, problem diagnosis including project drawings and site photographs, repair specifications, contractor’s details and all relevant dates.
Work is generally, (although not exclusively), undertaken by a member of Helifix’s network of fully trained Approved Installers who, with years of experience, are specialists in structural repair work and are registered with Helifix’s insurers.
The designed schematic repairs are covered by insurance-backed warranties, via the Approved Installer and signed off by Helifix, for the repair works that are undertaken.
To provide further security and future peace of mind and to complete what is believed to be the most detailed and comprehensive repair process available, each warranty is also bonded by the CPA (Consumer Protection Association).
Stage 1 – Survey: A thorough structural survey is undertaken by Helifix, or one of its Approved Installers, to assess the situation and establish the nature of the problem.
Stage 2 – Diagnosis: The exact cause (or causes) of the problem is carefully diagnosed by an experienced engineer. This is essential in order to be able to devise an appropriate solution.
Stage 3 – Design & Specification: A Helifix engineer devises the most suitable repair programme to overcome the identified structural faults and cost effectively restore structural integrity with minimal disturbance to the building fabric.
Stage 4 – Tender: The repairs are then put out to tender so as to obtain best value for the client, who negotiates directly with the contractor independent of Helifix.
Stage 5 – Installation: The repairs, as specified in the Helifix schematic design, are normally undertaken by one of Helifix’s fully trained Approved Installers who, collectively, provide cover throughout Australia and New Zealand.
Stage 6 – Guarantees: The products and installation are supported by insurance-backed warranties.